Are you tired of dealing with unreliable softphone
extensions
that interrupt your important calls? Look no further! The Softphone
Chrome Extension
is here to revolutionize your calling experience. With a total rating of 2.45, this extension might not seem like a top choice, but let me share my own experience and insights based on user reviews.
Andrew Farmer shares his frustration with the Softphone Chrome Extension, mentioning that it "works" sometimes but often stops working in the middle of calls. This inconsistency can be incredibly infuriating, forcing users to shut everything down, reinstall the extension, and repeatedly refresh the page just to get it working again.
Potential for Improvement
Alex believes that although the Softphone Chrome Extension is a basic phone, there is room for improvement. While it may not be perfect, it manages to generate revenue and keep things working. However, developers should consider adding more advanced features to enhance workflows and make it a more efficient tool for users.
Lack of Functionality and Interoperability
Emil Mikkelsen expresses disappointment with the extension's functionality and interoperability. The instability and incompatibility with a range of hardware devices make it difficult for users to rely on this extension for their communication needs.
User Support and Responsiveness
Moriah Boone describes the Softphone Chrome Extension as the "absolute worst" and "most worthless" extension she has ever used. One common complaint among users is the lack of support from the developers. Many users have reported issues, but the developers have not provided any solutions or responses to address them.
Enhancing Workflow
Brandon Goettl suggests incorporating basic function buttons into the browser's taskbar, making it easier for users to access the necessary features without having to navigate through multiple open windows. This simple enhancement can greatly improve the user experience and streamline workflow.
Improving User Notifications
Latrice Tate suggests adding a notification feature on the computer screen when the app is minimized, ensuring that users never miss an important call. This small addition can greatly enhance user productivity and efficiency.
Compatibility Issues with Mac
Chad Leslie highlights the compatibility issues with Mac devices. Despite changing settings in Chrome to allow microphone and audio access, the Softphone Chrome Extension refuses to work on MacBook Pro speakers and the built-in microphone. This leaves Mac users unable to utilize the extension on their preferred devices.
Room for Development
Newton Insurance dismisses the extension as a "stupid solution," indicating a lack of functionality and user satisfaction. However, it's important to note that improvements and updates can potentially address these concerns and enhance the overall experience.
Softphone Feature Issues
Taylor Carney's experience mirrors that of others who have downloaded the Softphone Chrome Extension. Despite downloading the extension, the softphone feature fails to work properly, leaving users unable to make full use of this potentially valuable tool.
Despite the mixed user reviews and a total rating of 2.45, the Softphone Chrome Extension has the potential to be a game-changer in the world of calling. By addressing the issues raised by users and making necessary improvements, this extension can provide a seamless and efficient calling experience for all users.
So, if you're in search of a reliable softphone extension, give the Softphone Chrome Extension a try. Just be aware of its limitations and stay updated with any potential updates and improvements that may enhance your experience.
10 Reviews For This Extension
Five9 "Works" sometimes, but like clockwork every single week it just stops working in the middle of calls with customers. Incredibly infuriating and the only way to get it to work again is to shut everything down, reinstall the extension, and repeatedly refresh the page.
This seems like a real basic phone and sometimes its not perfect its ok it makes revenue and keeps things working i really think there's a potential of betterment from the developers but its not enough to carry a more advanced workflow we are not yet using some important features that could make us better. rule of thumb says its pretty cool, thanks for the experience i will pray it works for us for many months into years.
Very bad functionality and interoperability. So unstable and doesnt work with a range of hardware
This is the absolute worst and most worthless extension I have ever had the agony of using.
Like many other in the above comments the program says I have to download the soft phone, but I already HAVE the soft phone ext. As I am reading thru these comments to locate a solution, I have noticed that NONE of the people from five 9 have offered any solutions or have even responded to the issues. Great job folks, great job.
Using for work. It would be nice if some of the basic function buttons could be incorporated into the browsers task bar. Trying to find the adapter in all of my open windows can be challenging.
We should be able to get a notification on the computer screen when the app is minimized when someone is calling us
Still unable to use my MAC instead of Windows. I have changed the settings in chrome to allow microphone and audio, will not even work on the MacBook Pro speakers and built in microphone; it logs me into five9 but wont work.
Stupid solution!
Downloaded the extension but the softphone feature still does not work.